Here is a question that was recently presented to me be a colleague:
“I need some tips and suggestions on server-side work. That’s for running side work and closing side work. I’ve tried different ways of assigning it and coming up with the different things that servers can do. Do y’all write it on a dry erase board for them to see?? I’m a FOH manager for a small family-owned bar/restaurant. Also, who do you have check it when they are done?”
Mastering Server-Side Work: Essential Tips for FOH Managers
As a Front of House (FOH) manager in a bustling family-owned bar or restaurant, organizing server-side work effectively can make all the difference in maintaining smooth operations. Here are some practical tips to help you streamline side work assignments and ensure that everything gets done efficiently.
1. Create Detailed Checklists
If your staffing remains consistent from shift to shift, a detailed checklist for each server can be a game-changer. Break down tasks into specific responsibilities: Server A might handle tasks X, Y, and Z, while Server B takes care of A, B, and C. This clarity helps each team member understand their duties and reduces the likelihood of overlooked tasks.
2. Conduct Walk-Throughs
At the end of every shift, it’s crucial to do a thorough walk-through with each staff member. This means checking that all side work is completed to your standards before they clock out. Emphasize that if the tasks aren’t finished, they don’t leave. This approach reinforces accountability and ensures high standards are maintained.
3. Designate a Closing Lead
Once your team is accustomed to their responsibilities and a routine is established, consider appointing a closing lead for each shift. This person will oversee the completion of side work and verify that all tasks are done before the shift ends. The closing lead’s role is to ensure that everything is in order, allowing you to focus on other managerial responsibilities.
By implementing these strategies, you can enhance efficiency and maintain a well-organized work environment. Remember, consistency in checks and clear responsibilities are key to successful server-side work management. For templates and additional resources, reaching out to other managers or industry forums can provide valuable tools and insights tailored to your specific needs.
